Once your order is processed and shipped, cancellations are not accepted. Items are non-returnable unless there was an error made on our end. This process helps us keep costs down as our premium products are handcrafted for you. Also because most of our products are personal care products we rather not give it to anyone else. As our valued customer if there is any issue please contact us by heading over to the contact page and use the subject “returns” and we will see what we can do.